Technician Spotlights

Technician Spotlight: Ketzie Muniz

medicalKetzie Muniz, 
 Tavares, FL

What is your role with BioTek? 
Medical Asst.


What do you like most about working with BioTek?
I am able to help patients directly with their daily living.


What are your 3 goals each week?
1. Test 5 patients
2. Communicate with the Dr and office
3. Audit charts to make sure they are compliant

What has been your favorite patient success story?
That they are able to no longer depend on Antihistamines and Steroids and that their symptoms have decreased significantly, having no sinus infections since completing treatment.

What piece of advice would you give to other BioTek Allergy techs/locations?
Explain in detail why they should do testing and treatment, and make sure it is in a language that they are able to understand. A patient who understands is more likely to be a compliant patient.

What is your favorite thing to do when you’re not at work?
Spend time with my family

What’s one thing you couldn’t live without? 
Technology (phone)

If you could meet anyone, who would it be and why?
Victor Manuelle, He is a Puerto Rican Salsa singer (my favorite), he is a humble person always helping his home town and community without wanting anything in return, showing a true humanitarian.

What is something that only a few people know about you? 
The struggles of life and how I was able to overcome them and become the successful person that I am today.

If you could take a vacation anywhere, where would you go?  
Hawaii, in some way it resembles my island of Puerto Rico and it is an island that I would love to explore.

What are some additional fun facts about you? 
I like to do Crossfit workout.

Technician Spotlight: Aleshia Jackson

medicalAleshia Jackson, Clinical Lab Specialist
Maplewood, New Jersey

What is your role with BioTek?
I am a clinical lab technician/nurse.
What do you like most about working with BioTek?
I love the fact that I am able to help patients that are suffering from allergies. I also like the fact that the results are immediate so that patients are not in the dark as to what they have allergies to.
What are your 3 goals each week?
1. Obtain allergy candidates
2. Convert patients who have tested positive.
3. Increase patient compliance with immunotherapy.
What has been your favorite patient success story?
A patient who was able to wean off of her allergy medications and has never been able to do so thanks to immunotherapy.
What piece of advice would you give to other BioTek Allergy techs/locations?
Search for candidates,confirm patients appointments, convert those that are positive, and remain active in regards to following up with those that are on immunotherapy.
What is your favorite thing to do when you’re not at work?
Choreograph dance routines.
What’s one thing you couldn’t live without?
My children and food!!!!
If you could meet anyone, who would it be and why?
Michael Jackson. He has dealt with so much hate and critics and has risen above them all. He had a very generous heart and gave the shoulder off of his back despite his own financial deficits. He was more concerned with racism and bettering our world especially children than his own issues. He truly was an icon and I have looked up to him and he also has inspired me to become a dancing machine!!!!
What is something that only a few people know about you?
I am in the process of writing a book. I am also in the process of organizing a re-occuring food drive for the less fortunate.
If you could take a vacation anywhere, where would you go?  
Africa. I would love to connect with my culture and grasp a better understanding of my heritage.
What are some additional fun facts about you?
I love refurbishing furniture and items that most would find unusable.
I paint portraits on the side.

Technician Spotlight: Ramon Santos

medicalRamon Santos, Clinical Lab Specialist
Oregon

What is your role with BioTek?
I am a clinical lab specialist.

What do you like most about working with BioTek?
Working with patients to reach the ultimate goal of treating allergies and improve their quality of life.

What are your 3 goals each week?
1. Test patients
2. Expand my knowledge and experience
3. Test patients

What has been your favorite patient success story?
My first patients who started immunotherapy is extremely happy and pleased.  She was very excited when she informed me that for the first time in a long time she was able to use her contacts without any irritation or complications!

What piece of advice would you give to other BioTek Allergy techs/locations?
Build a strong relationship with the providers and staff members at your location.

What is your favorite thing to do when you’re not at work?
Watching my kids play sports, spend time at the gym working out, making music.

What’s one thing you couldn’t live without? 
My family.

If you could meet anyone, who would it be and why?
My late father, I never got the opportunity to meet him

What is something that only a few people know about you? 
I love music and create music for local artists

If you could take a vacation anywhere, where would you go?  
Jamaica

 

Technician Spotlight:Marcelle Hatchel

Marcelle Hatchel, MA CLS
Pleasant Grove, Utah

What is your role with BioTek?
Lab tech.
What do you like most about working with BioTek?
No matter what state your in, no matter what lab your working for, we all are doing the same work. We have a fluidity in this company that no one else has.   
What are your 3 goals each week?
Skin test 2 patients at least per day. Impact one person's life positively. Educate and Convert! 
What has been your favorite patient success story?
I don't think I have a favorite story, but I do get very excited when pt's tell me their asthma or skin symptoms have improved. 
What piece of advice would you give to other BioTek Allergy Techs?
Conversions mean nothing if your patients never want to see you again.  Be sincere in your speech, be honest with your methods and connect with your patients.  Remember one thing about them, their favorite team, that they like to read books, that they have 6 kids and 2 are adopted; anything, but just remember one thing. 
What is your favorite thing to do when you’re not at work?
I'm big into live concerts. I love a lot of underground up-in-coming artists so anytime I can catch one of their shows its always an amazing experience.  I also love long road trips, catching some good waves boating or surfing, and if im being 100% honest, I have binge watching parties at my house for me and my friends. 
What’s one thing you couldn’t live without?
Dark chocolate sea salt covered almonds from Trader Joe's
If you could meet anyone, who would it be and why?
His Holiness the 14th Dalai Lama.  His philosophy on life, happiness, and compassion is something that I've always loved and strive to emulate. 
What is something that only a few people know about you?
I used to dance competitive Hula and Tahitian.... Great now more people know! (face-palm) lol 
If you could take a vacation anywhere, where would you go? 
Tonga. 
What are some additional fun facts about you? 
I have a Diet coke addiction.
I love Rugby and American Football.
I get hurt every year on Memorial Day, sometimes just by walking.
I once met Chef Gordon Ramsey and sounded like a stuttering super-fan until I passed out, not my finest moment.
I think Alligators are adorable and I almost daily say things like "Don't you just want to snuggle it? Look at its cute little face!"  
I have a rescue puppy named ESPN. if we clone her, her name will be ESPN 2. 
I was once told that if nursing didn't work out for me I could always be a stand up comedian.  

Technician Spotlight: Carrie Smith

medicalCarrie Smith, Clinical Lab Specialist
Plattsburgh, NY

What is your role with BioTek?
I am a clinical lab specialist
What do you like most about working with BioTek?
-I like to see my pts improve their overall health and wellbeing while completing their therapy program.
What are your 3 goals each week?
1.To increase overall testing numbers
2. To improve my conversion rate.
3.To positively impact my pts lives

What has been your favorite patient success story?
-A few months ago I received a call from a women who works at one of our local pharmacies. She stated that she had requested to speak to me directly because she was seeing all the pts come in to get their supplies for immunotherapy & they were telling her what a wonderful experience they had at my lab. This woman stated that she has suffered with allergies for such a long time and wanted to know how she could be tested. I asked her if she had ever been seen in our office and she stated yes. To make a long story short the pt has now been on therapy for six months and has had amazing results. This is a great example of how word of mouth and positive pt experiences can drum up referrals and increase overall productivity.
What piece of advice would you give to other BioTek Allergy techs/locations?
-Always make your pts your first priority! Keep yourself organized, professional & outgoing. These are three of my keys for success!
What is your favorite thing to do when you’re not at work?
-I love to coach and watch my three boys play sports!
What’s one thing you couldn’t live without?
-I could not live without my family.
If you could meet anyone, who would it be and why?
-I would love to meet Tom Brady! Our family is die hard New England Patriots fans!!!
What is something that only a few people know about you?
-I have been a cancer survivor since 2009.
If you could take a vacation anywhere, where would you go? 
Hawaii
What are some additional fun facts about you?
-I have been married to my wonderful husband for 12 years.
-I have three boys 13, 9 & 8.
-I have two dogs and two cats
-I love football, soccer & baseball.
-My favorite holiday is Christmas!