Technician Spotlights

Technician Spotlight: Nanette Billingsley

medicalNanette Billingsley
Eastridge, TN

What is your role with BioTek? 
Clinical lab technician/Medical Assistant


What do you like most about working with BioTek?
The fact that I can help patients and be able teach them about the allergy treatment also improve their overall health.


What are your 3 goals each week?

  1. Obtain at least 2 to 5 allergy candidates a week
    2. To improve conversion rate
    3. Increase the patient compliance and educate them about the immunotherapy

What is your favorite success story?
That they wish they had done this a little sooner.
How excited that they are when they tell you that their symptoms have improved.
They no longer have to take any more allergy medication or use the inhaler.

What piece of advice would you give to other BioTek Allergy techs/locations?
Be honest and build a relationship with your provider also with the staff.
Treat your patients with respect.

What is your favorite thing to do when you’re not at work?
Spending time with my family or out in the yard when it is warm

What’s one thing you couldn’t live without? 
Without knowing the Lord and my family

If you could meet anyone, who would it be and why?
Lord, because of his holiness and the compassion on people and the love that he has for us.

What is something that only a few people know about you? 
That I use to play football and that I use to struggle with my life (by putting myself down all the time).
I am a Rev. Wife

If you could take a vacation anywhere, where would you go?  
To Hawaii

What are some additional fun facts about you? 
I love to hunt and go fishing
I love to play basketball
Going out to witness and visiting the sick.

Technician Spotlight: Catherine Fitzpatrick

medicalCatherine Fitzpatrick
Hillsboro, OR

What is your role with BioTek? 
I work as Clinical Lab Specialist doing Allergy Skin testing and creating Allergy immunotherapy.


What do you like most about working with BioTek?
I love being able to work closely with the patients and build a relationship with them.


What are your 3 goals each week?

  1. Getting as many patients tested as I can.
  2. Call as many patients as I can to come into test who have Approvals.
  3. Submitting Demos for potential patients for testing

What is your favorite success story?
One patient reported being able to play outside with her children and being to go to a rose garden with her mother and really enjoy the flowers without any of her allergy symptoms.

What piece of advice would you give to other BioTek Allergy techs/locations?
Give your patients as much information about Allergy testing, immunotherapy as you can and discuss the immune system and the effects allergies have on it.

What is your favorite thing to do when you’re not at work?
I love to crochet and bake. I’m constantly looking for new things to bake and create with crocheting. I also enjoy working in my garden, playing with our dogs and tending to my chickens.

What’s one thing you couldn’t live without? 
My family, they are what keeps me going every day.

If you could meet anyone, who would it be and why?
I have no one in particular that I wish to meet. If I could see my dad again that would be awesome, unfortunately he passed away 14 years ago.

What is something that only a few people know about you? 
I worked as a nurse assistant full time when I was a sophomore in high school. I also worked in construction when I was in my early 20’s helping my husband with the business. I shoveled gravel, concrete and cook the meals for all the guys. We worked several days at a time at the coast which meant bringing along the camper so I could cook.

If you could take a vacation anywhere, where would you go?  
I do not like flying, so I would rent a motor home and travel around the US. There are so many beautiful places to see.

What are some additional fun facts about you? 
I have 6 children, 9 grandchildren, I not only worked in construction but I also worked for 30 years in Electronics as a Supervisor and Lead tech. I’ve only been an MA for 4 years.

Technician Spotlight: Ava Edwards

medicalAva Edwards
Woodhaven, NY

What is your role with BioTek? 
LPN - CLS


What do you like most about working with BioTek?
I like the independence of working on my own but knowing I have people to reach out to if I am unsure of something.


What are your 3 goals each week?
1. To get more than 50% of patients tested to accept therapy
2. Educate patients on allergies and treatment
3. Learn something new about allergies for myself to better educate my patients

What piece of advice would you give to other BioTek Allergy techs/locations?
A smile goes a long way.

What is your favorite thing to do when you’re not at work?
Spend time with my son and Fiancé.

What’s one thing you couldn’t live without? 
Music

If you could meet anyone, who would it be and why?
Michelle Obama. She is intelligent and seems like a genuinely nice person. I’m sure she would have some good advice on life a business.

What is something that only a few people know about you? 
I’m very emotional

If you could take a vacation anywhere, where would you go?  
Maldives

What are some additional fun facts about you? 
I was born in Jamaica West Indies, I model carnival costumes and I love playing paintball.

Technician Spotlight: Carol Barger

medicalCarol Barger
Pleasantville, Utah

What is your role with BioTek? 
Clinical Lab Specialist


What do you like most about working with BioTek?
It’s been a new and great experience


What are your 3 goals each week?
1. To give great customer service to our patients
2. To test and treat all patients that are referred to me.
3. To be honest and show integrity in all I do.


What has been your favorite patient success story?
When a patient mother told me that she no longer has to us her inhaler.

What piece of advice would you give to other BioTek Allergy techs/locations?
To always do your best, no matter what kind of day your having, love what you do and it will show in your work.
What is your favorite thing to do when you’re not at work?
Enjoy doing things with my family

What’s one thing you couldn’t live without? 
My family

If you could meet anyone, who would it be and why?
I would love to meet the president, so I could give him a real opinion of a working person and let him know what he says matters.

What is something that only a few people know about you? 
I am very good at drawing and painting

If you could take a vacation anywhere, where would you go?  
I would go to Spain and Germany that is where my ancestors are from

What are some additional fun facts about you? 
I love outdoors, fishing, hunting camping and I also love to see new attractions

Technician Spotlight: Beverly Forrest-Butts

medicalBeverly Forrest-Butts
Lexington, MS

What is your role with BioTek? 
Clinical Lab Specialist/Regional Area Manager


What do you like most about working with BioTek?
The thing I like about Biotek is management is not in and out of my office personally every day. Yes they have access to you and sometime you feel like they are there but the independence.


What are your 3 goals each week?
1. To make sure that my lab is safe for myself as well as the patients.
2. To test at least five patients and encourage and make sure the five patients convert.
3. Check on my team members whether it is by telephone or email. I try to make them feel that I am available.


What has been your favorite patient success story?
I have this patient that was having headaches, stuffy nose especially while cutting the grass and skin irritations. He states the medicine has improved his health and he frequently tell me of others that he has referred because he says he is thankful that I was able to help him. He is on year 2.

What piece of advice would you give to other BioTek Allergy techs/locations?
Patient satisfaction is the best referral source. Take care of your patients, once they start the immunotherapy be there for them when they have questions and respond timely.
What is your favorite thing to do when you’re not at work?
Love on my grandson.

What’s one thing you couldn’t live without? 
The word of God.

If you could meet anyone, who would it be and why?

What is something that only a few people know about you? 
I have a heart of gold. Most people think that I am mean and don’t try to get to know the real Beverly. Yes I am mean when need be but I am very loving when I am not pushed.

If you could take a vacation anywhere, where would you go?  
Hawaii

What are some additional fun facts about you? 
I love life.
I am looking forward to my retirement years so that I can travel to various places and see this beautiful world.
I am a great listener.
I am a servant. I have been nursing for 29 years and serving as an usher for 12 years.
The best part of my life is being Hunter’s GiGi.

Technician Spotlight: Heather Burke

medicalHeather Burke
Keedysville and Hagerstown, MD

What is your role with BioTek? 
Clinical Laboratory Specialist


What do you like most about working with BioTek?
I like what we do, I like helping these patients, I like watching the progress the patients make, I like that we get to spend time with them and get to know them.


What are your 3 goals each week?
1. To test at least 2 pts/wk with a personal goal of 8/wk.
2. To have a better week then the one before
3. To make difference in someone’s life, whether a patient, co-worker, friend.

What has been your favorite patient success story?
Oh my, I have so many. Probably my all time favorite was when a little boy came back and said, “I know what it’s like to breathe normal now”. He continued to thank me over and over. Before he started therapy, he was a constant noisy mouth breather, since doing the therapy, he no longer has that issue!!!

What piece of advice would you give to other BioTek Allergy techs/locations?
Don’t get discouraged when you aren’t getting referrals, think outside of the box to get those referrals, stay determined to meet your goals.

What is your favorite thing to do when you’re not at work?
Spend time with my three boys, Matthew (17), Brayden (9), and Ian (6)

What’s one thing you couldn’t live without? 
My kids, I couldn’t live without my boys!

If you could meet anyone, who would it be and why?
Hmmmm....I’m not really sure.

What is something that only a few people know about you? 
Flamingos are my favorite animal, as a child, I would collect anything that had a flamingo on it.

If you could take a vacation anywhere, where would you go?  
Paris, I would love to someday go to Paris.

What are some additional fun facts about you? 
~ I am super competitive and love to play/watch sports, especially if I’m watching my boys :-)

~I’m originally from the Eastern Shore, MD, I love to be on the water, boating, jet skiing, crabbing, tubing, that’s my “happy place”. Someday, I hope to retire near the water…..and just a fyi, you haven’t experienced seafood until you have fresh Maryland Crabs!!

Technician Spotlight: Nikole Kennedy

medicalNikole Kennedy
 Knoxville, TN

What is your role with BioTek? 
Clinical Lab Tech


What do you like most about working with BioTek?
The People... I know we do not see each other or talk daily bu those I have come inot contact with have all seemed so nice ,fun and willing to learn new things..


What are your 3 goals each week?
1.Increase referrals
2. Increase testimonials
3.Help as much as possibe (be productive)

What has been your favorite patient success story?
I have a migraine patient who took 10+ migraine med/mon. He is now a fourth year patient of mine and he tells me that  it is because of his allergy treatments that he is migraine free and his wife agrees..

What piece of advice would you give to other BioTek Allergy techs/locations?
Take the time to get to know your patients that way they will "like to come see you" for follow-ups and stay more compliant.

What is your favorite thing to do when you’re not at work?
Spending time with my family

What’s one thing you couldn’t live without? 
My kids

If you could meet anyone, who would it be and why?
Chris Stapleton because after my mom passed away his music helped me along the way.

What is something that only a few people know about you? 
My middle name

If you could take a vacation anywhere, where would you go?  
 Germany or Bora Bora

What are some additional fun facts about you? 
I love music, going on fun adventures, my favorite thing to do is sit around (especially a fire) and laugh and just have fun with others.

Technician Spotlight: Makeba Crawford

medicalMakeba Crawford
 Decatur, GA

What is your role with BioTek? 
Clinical Lab Tech


What do you like most about working with BioTek?
Since I have been in the medical field for a long time, learning about allergens, what causes and prevention, was new to me and very exciting and when I mix someone therapy, I get satisfaction knowing that I have aided in quality of a patient’s health.


What are your 3 goals each week?
1.Increase testing numbers
2. Convert more patients to therapy
3.Spread the word to more patients about allergy testing offered in the office

What has been your favorite patient success story?
One of my patients who has gone through treatment successfully, encouraged her husband to go through treatment and currently he is 5 months in and feeling better than he was prior, he states he can breathe better and less sinus congestion.

What piece of advice would you give to other BioTek Allergy techs/locations?
Stay knowledgeable in your position and connected to your office personnel and Biotek team, it makes a difference

What is your favorite thing to do when you’re not at work?
Spending time with my kids, either at the movies, or picnics.

What’s one thing you couldn’t live without? 
My kids, my faith in God

If you could meet anyone, who would it be and why?
Barack Obama, the way he lead the country was inspirational and encouraging.

What is something that only a few people know about you? 

If you could take a vacation anywhere, where would you go?  
Dubai

What are some additional fun facts about you? 
I have twin girls that are 11 years old, I like playing flag football,

Technician Spotlight: Ketzie Muniz

medicalKetzie Muniz, 
 Tavares, FL

What is your role with BioTek? 
Medical Asst.


What do you like most about working with BioTek?
I am able to help patients directly with their daily living.


What are your 3 goals each week?
1. Test 5 patients
2. Communicate with the Dr and office
3. Audit charts to make sure they are compliant

What has been your favorite patient success story?
That they are able to no longer depend on Antihistamines and Steroids and that their symptoms have decreased significantly, having no sinus infections since completing treatment.

What piece of advice would you give to other BioTek Allergy techs/locations?
Explain in detail why they should do testing and treatment, and make sure it is in a language that they are able to understand. A patient who understands is more likely to be a compliant patient.

What is your favorite thing to do when you’re not at work?
Spend time with my family

What’s one thing you couldn’t live without? 
Technology (phone)

If you could meet anyone, who would it be and why?
Victor Manuelle, He is a Puerto Rican Salsa singer (my favorite), he is a humble person always helping his home town and community without wanting anything in return, showing a true humanitarian.

What is something that only a few people know about you? 
The struggles of life and how I was able to overcome them and become the successful person that I am today.

If you could take a vacation anywhere, where would you go?  
Hawaii, in some way it resembles my island of Puerto Rico and it is an island that I would love to explore.

What are some additional fun facts about you? 
I like to do Crossfit workout.

Technician Spotlight: Ramon Santos

medicalRamon Santos, Clinical Lab Specialist
Oregon

What is your role with BioTek?
I am a clinical lab specialist.

What do you like most about working with BioTek?
Working with patients to reach the ultimate goal of treating allergies and improve their quality of life.

What are your 3 goals each week?
1. Test patients
2. Expand my knowledge and experience
3. Test patients

What has been your favorite patient success story?
My first patients who started immunotherapy is extremely happy and pleased.  She was very excited when she informed me that for the first time in a long time she was able to use her contacts without any irritation or complications!

What piece of advice would you give to other BioTek Allergy techs/locations?
Build a strong relationship with the providers and staff members at your location.

What is your favorite thing to do when you’re not at work?
Watching my kids play sports, spend time at the gym working out, making music.

What’s one thing you couldn’t live without? 
My family.

If you could meet anyone, who would it be and why?
My late father, I never got the opportunity to meet him

What is something that only a few people know about you? 
I love music and create music for local artists

If you could take a vacation anywhere, where would you go?  
Jamaica

 

Technician Spotlight: Aleshia Jackson

medicalAleshia Jackson, Clinical Lab Specialist
Maplewood, New Jersey

What is your role with BioTek?
I am a clinical lab technician/nurse.
What do you like most about working with BioTek?
I love the fact that I am able to help patients that are suffering from allergies. I also like the fact that the results are immediate so that patients are not in the dark as to what they have allergies to.
What are your 3 goals each week?
1. Obtain allergy candidates
2. Convert patients who have tested positive.
3. Increase patient compliance with immunotherapy.
What has been your favorite patient success story?
A patient who was able to wean off of her allergy medications and has never been able to do so thanks to immunotherapy.
What piece of advice would you give to other BioTek Allergy techs/locations?
Search for candidates,confirm patients appointments, convert those that are positive, and remain active in regards to following up with those that are on immunotherapy.
What is your favorite thing to do when you’re not at work?
Choreograph dance routines.
What’s one thing you couldn’t live without?
My children and food!!!!
If you could meet anyone, who would it be and why?
Michael Jackson. He has dealt with so much hate and critics and has risen above them all. He had a very generous heart and gave the shoulder off of his back despite his own financial deficits. He was more concerned with racism and bettering our world especially children than his own issues. He truly was an icon and I have looked up to him and he also has inspired me to become a dancing machine!!!!
What is something that only a few people know about you?
I am in the process of writing a book. I am also in the process of organizing a re-occuring food drive for the less fortunate.
If you could take a vacation anywhere, where would you go?  
Africa. I would love to connect with my culture and grasp a better understanding of my heritage.
What are some additional fun facts about you?
I love refurbishing furniture and items that most would find unusable.
I paint portraits on the side.

Technician Spotlight: Carrie Smith

medicalCarrie Smith, Clinical Lab Specialist
Plattsburgh, NY

What is your role with BioTek?
I am a clinical lab specialist
What do you like most about working with BioTek?
-I like to see my pts improve their overall health and wellbeing while completing their therapy program.
What are your 3 goals each week?
1.To increase overall testing numbers
2. To improve my conversion rate.
3.To positively impact my pts lives

What has been your favorite patient success story?
-A few months ago I received a call from a women who works at one of our local pharmacies. She stated that she had requested to speak to me directly because she was seeing all the pts come in to get their supplies for immunotherapy & they were telling her what a wonderful experience they had at my lab. This woman stated that she has suffered with allergies for such a long time and wanted to know how she could be tested. I asked her if she had ever been seen in our office and she stated yes. To make a long story short the pt has now been on therapy for six months and has had amazing results. This is a great example of how word of mouth and positive pt experiences can drum up referrals and increase overall productivity.
What piece of advice would you give to other BioTek Allergy techs/locations?
-Always make your pts your first priority! Keep yourself organized, professional & outgoing. These are three of my keys for success!
What is your favorite thing to do when you’re not at work?
-I love to coach and watch my three boys play sports!
What’s one thing you couldn’t live without?
-I could not live without my family.
If you could meet anyone, who would it be and why?
-I would love to meet Tom Brady! Our family is die hard New England Patriots fans!!!
What is something that only a few people know about you?
-I have been a cancer survivor since 2009.
If you could take a vacation anywhere, where would you go? 
Hawaii
What are some additional fun facts about you?
-I have been married to my wonderful husband for 12 years.
-I have three boys 13, 9 & 8.
-I have two dogs and two cats
-I love football, soccer & baseball.
-My favorite holiday is Christmas!

Technician Spotlight:Marcelle Hatchel

Marcelle Hatchel, MA CLS
Pleasant Grove, Utah

What is your role with BioTek?
Lab tech.
What do you like most about working with BioTek?
No matter what state your in, no matter what lab your working for, we all are doing the same work. We have a fluidity in this company that no one else has.   
What are your 3 goals each week?
Skin test 2 patients at least per day. Impact one person's life positively. Educate and Convert! 
What has been your favorite patient success story?
I don't think I have a favorite story, but I do get very excited when pt's tell me their asthma or skin symptoms have improved. 
What piece of advice would you give to other BioTek Allergy Techs?
Conversions mean nothing if your patients never want to see you again.  Be sincere in your speech, be honest with your methods and connect with your patients.  Remember one thing about them, their favorite team, that they like to read books, that they have 6 kids and 2 are adopted; anything, but just remember one thing. 
What is your favorite thing to do when you’re not at work?
I'm big into live concerts. I love a lot of underground up-in-coming artists so anytime I can catch one of their shows its always an amazing experience.  I also love long road trips, catching some good waves boating or surfing, and if im being 100% honest, I have binge watching parties at my house for me and my friends. 
What’s one thing you couldn’t live without?
Dark chocolate sea salt covered almonds from Trader Joe's
If you could meet anyone, who would it be and why?
His Holiness the 14th Dalai Lama.  His philosophy on life, happiness, and compassion is something that I've always loved and strive to emulate. 
What is something that only a few people know about you?
I used to dance competitive Hula and Tahitian.... Great now more people know! (face-palm) lol 
If you could take a vacation anywhere, where would you go? 
Tonga. 
What are some additional fun facts about you? 
I have a Diet coke addiction.
I love Rugby and American Football.
I get hurt every year on Memorial Day, sometimes just by walking.
I once met Chef Gordon Ramsey and sounded like a stuttering super-fan until I passed out, not my finest moment.
I think Alligators are adorable and I almost daily say things like "Don't you just want to snuggle it? Look at its cute little face!"  
I have a rescue puppy named ESPN. if we clone her, her name will be ESPN 2. 
I was once told that if nursing didn't work out for me I could always be a stand up comedian.